Terms of Service

APEX Experts AI Solutions Effective Date: April 25, 2026 Last Updated: April 25, 2026 Version: 1.0 — Official Publication

These Terms of Service explain the rules that apply when you access or use the websites, products, software, platforms, applications, professional services, support channels, and related offerings provided by APEX Experts AI Solutions and its affiliated product and service teams.

Please read these Terms carefully. They form a legal agreement between you and APEX Experts AI Solutions. If you are using our services on behalf of a company or other organization, you confirm that you have authority to bind that organization to these Terms. In that case, “you” and “your” refer to that organization as well as the individual user where the context requires.

These Terms are written in practical language because we want customers, users, developers, business teams, and partners to understand how our services work, what we are responsible for, and what we expect from users and customers.

These Terms apply to our public websites and digital properties, including, where applicable, apexexperts.net, asklyze.ai, myquery.ai, tasto.cloud, related subdomains, product portals, demo environments, documentation sites, customer support channels, and any online service that links to these Terms.

These Terms may also apply to our products and services, including APEX Experts consulting services, Asklyze, MyQuery, Tasto, AI and automation services, Oracle APEX development services, custom web development services, mobile development services, API integration services, software implementation services, and related support.

If you have a separate signed agreement, order form, proposal, statement of work, data processing agreement, subscription agreement, service order, master services agreement, or enterprise contract with APEX, that written agreement will control where it conflicts with these Terms. These Terms are intended to provide a general public framework, not to override a negotiated enterprise agreement.

1. Who We Are

For purposes of these Terms, “APEX,” “we,” “us,” or “our” means APEX Experts AI Solutions and the relevant affiliated product, service, support, or delivery team that provides the applicable service.

APEX provides technology services and software products, including:

• AI solutions and process automation.
• Oracle APEX consulting and development.
• Oracle Forms to Oracle APEX modernization.
• Database-centric application development.
• Custom web development.
• Mobile application development.
• Enterprise integrations and API development.
• Analytics, dashboard, and reporting solutions.
• SaaS products and AI-enabled software tools.
• Asklyze, an AI-powered analytics experience for Oracle APEX environments.
• MyQuery, a natural-language analytics product for connected data sources.
• Tasto, a business management and ERP-oriented product for SaaS companies and growing teams.

Our services may be delivered as public websites, SaaS products, customer-specific implementations, hosted platforms, private deployments, managed services, consulting projects, plugins, APIs, professional services, support packages, or custom development engagements.

2. Scope of These Terms

These Terms apply when you:

• Visit or use our websites.
• Request a demo, proposal, quotation, consultation, or support.
• Create an account in one of our products.
• Use Asklyze, MyQuery, Tasto, or any related product.
• Access documentation, APIs, dashboards, portals, or downloadable materials.
• Participate in a trial, beta, pilot, proof of concept, or early access program.
• Engage APEX for consulting, implementation, development, customization, integration, or support.
• Communicate with us through our sales, support, product, or professional services channels.

Some services may have additional product-specific terms, license terms, security terms, acceptable use policies, support policies, service level agreements, data processing terms, or statements of work. If product-specific terms apply, they form part of the agreement for that product or service.

3. Acceptance of These Terms

By accessing or using our websites, products, software, services, documentation, support channels, or customer portals, you agree to these Terms. If you do not agree, you should not use the relevant service.

If you are accepting these Terms for a company, customer, employer, client, or other organization, you represent that you have authority to accept these Terms on its behalf. If you do not have that authority, you must not use the service on behalf of that organization.

A person who creates an account, signs up for a demo, purchases a subscription, accepts an order form, approves a proposal, or authorizes a project represents that they are authorized to do so.

4. Order of Priority

If more than one document applies to your use of our services, the following order generally applies unless the written agreement says otherwise:

1. A signed master services agreement, enterprise agreement, subscription agreement, or other negotiated contract.
2. A signed statement of work, order form, proposal, service order, or product-specific agreement.
3. A data processing agreement or privacy addendum, for personal data processing matters.
4. Product-specific terms, service level terms, security terms, or support terms.
5. These public Terms of Service.
6. Product documentation and website materials.

If there is a conflict between these Terms and a signed written agreement, the signed written agreement will control for the relevant service.

5. Business Use and Consumer Use

Our websites and services are primarily designed for businesses, professional users, developers, enterprise teams, and organizations. Many of our products and services involve business systems, databases, analytics, enterprise applications, SaaS operations, and professional services.

If you use our services as a consumer, certain mandatory consumer protection rights may apply depending on your location. Nothing in these Terms is intended to limit rights that cannot be limited by law. However, where you use our services for business purposes, you agree that the services are provided primarily in a business-to-business context unless we expressly state otherwise.

6. Eligibility

You may use our services only if you are legally able to enter into a binding agreement and are not prohibited from using the services under applicable law.

You must not use our services if:

• You are under the legal age required to enter into a contract in your jurisdiction.
• You are prohibited from receiving the services under applicable sanctions, export control, or trade restriction laws.
• You are using the services for unlawful, harmful, abusive, fraudulent, or unauthorized purposes.
• You do not have permission from the organization on whose behalf you are acting.

7. Accounts and Registration

Some services require an account. When you create an account, you agree to provide accurate, complete, and current information. You are responsible for keeping your account information up to date.

You are responsible for all activity that occurs under your account, unless the activity is caused by APEX’s breach of these Terms or the applicable agreement. You must protect your login credentials, API keys, tokens, and access credentials. You must notify us promptly if you suspect unauthorized access to your account or service environment.

You must not share your account credentials with unauthorized persons. If your organization uses named user accounts, each user must use their own account unless a written agreement permits shared accounts.

APEX may require multi-factor authentication or other security controls for certain accounts, administrative features, or sensitive services.

8. Administrators and Authorized Users

If your organization uses our services, it may appoint administrators or authorized users. Administrators may have the ability to add or remove users, assign permissions, configure integrations, access logs, manage billing, approve product settings, connect data sources, or control workspaces.

Your organization is responsible for the actions of its administrators and authorized users. This includes assigning appropriate roles, reviewing permissions, removing access when no longer needed, and ensuring that users follow these Terms and the organization’s own internal policies.

APEX is not responsible for unauthorized access or data exposure caused by customer misconfiguration, overly broad permissions, shared accounts, weak credentials, compromised customer devices, or failure to remove access from former employees, contractors, or vendors, except to the extent required by applicable law or a signed agreement.

9. Customer Responsibilities

You are responsible for your use of the services and for all data, content, systems, applications, users, integrations, and instructions you provide to APEX.

You agree to:

• Use the services lawfully and responsibly.
• Provide accurate information to APEX.
• Obtain all necessary permissions, consents, and rights for data you provide or connect.
• Configure access controls appropriately.
• Protect credentials, secrets, API keys, and tokens.
• Review outputs before using them for important decisions.
• Comply with applicable laws and regulations.
• Ensure that your users comply with these Terms.
• Cooperate with reasonable security and support requests.
• Avoid sending unnecessary sensitive information.
• Maintain your own backups where the service does not expressly include backup obligations.

For customer-owned environments, you remain responsible for your infrastructure, cloud accounts, identity providers, databases, applications, network settings, endpoint security, internal policies, and regulatory compliance obligations.

10. Acceptable Use

You may not use our websites, products, software, APIs, support systems, or services to:

• Violate any law, regulation, contract, intellectual property right, privacy right, or third-party right.
• Access, copy, modify, or use data without authorization.
• Interfere with or disrupt the services or networks connected to the services.
• Attempt to bypass authentication, authorization, rate limits, security controls, or usage restrictions.
• Upload, transmit, or store malware, ransomware, spyware, worms, viruses, exploit code, or harmful content.
• Conduct denial-of-service attacks, credential stuffing, scraping, spam, phishing, social engineering, or unauthorized scanning.
• Reverse engineer, decompile, disassemble, or attempt to derive source code except where permitted by law or written agreement.
• Use the services to build or improve a competing product by copying protected features, documentation, interfaces, outputs, or architecture.
• Misrepresent your identity or affiliation.
• Use the services to process data you are not authorized to process.
• Submit sensitive personal data unless necessary, lawful, and covered by appropriate safeguards.
• Use AI features to generate unlawful, deceptive, harmful, infringing, discriminatory, or unsafe outputs.
• Use the services for surveillance, profiling, or high-impact decisions without a lawful basis and appropriate safeguards.
• Attempt to extract confidential information, system prompts, credentials, keys, internal logic, or data belonging to another customer.

We may investigate suspected violations and may suspend or restrict access where necessary to protect the services, customers, users, third parties, or APEX.

11. AI Features and AI-Assisted Outputs

Some APEX products and services include AI-assisted features. These may include natural-language analytics, report generation, SQL generation, chart generation, dashboard creation, document summarization, workflow automation, recommendations, classifications, support assistance, code assistance, or intelligent agents.

AI outputs may be inaccurate, incomplete, outdated, biased, or unsuitable for a particular use case. You are responsible for reviewing, validating, and approving AI outputs before relying on them or using them in business decisions.

Unless expressly agreed in writing, AI features are provided as decision-support tools and should not be used as the sole basis for decisions involving legal rights, employment, credit, healthcare, safety, taxation, regulatory compliance, finance, eligibility, or similarly significant matters.

You must not use AI features to generate or facilitate unlawful, harmful, infringing, deceptive, discriminatory, or abusive content or conduct.

You are responsible for the prompts, instructions, data, files, context, metadata, and systems you submit or connect to AI-enabled workflows. You should avoid submitting secrets, credentials, sensitive personal data, regulated data, or confidential third-party information unless the use is necessary, lawful, and covered by an appropriate agreement.

APEX does not guarantee that AI-generated content will be correct, secure, compliant, complete, or free from errors. Human review is required.

12. No Professional Advice

Our services may generate analytics, reports, summaries, technical explanations, workflow suggestions, software recommendations, or business insights. Unless we expressly agree in a signed professional services agreement, these outputs do not constitute legal, financial, tax, accounting, medical, investment, regulatory, or other professional advice.

You should consult qualified professionals before relying on outputs for regulated, high-risk, or legally significant decisions.

13. Asklyze-Specific Terms

Asklyze is designed to help authorized users ask natural-language questions and generate insights, reports, charts, dashboards, or SQL-related outputs from approved Oracle APEX and Oracle database environments.

Customers are responsible for configuring Asklyze safely. This includes selecting approved schemas, tables, views, columns, contexts, user roles, permissions, and application-level authorization rules. Customers must ensure that users are allowed to access the data made available through Asklyze.

Asklyze is not intended to bypass Oracle database permissions, Oracle APEX authorization schemes, row-level security, application security, customer governance rules, or internal approval workflows.

Generated SQL, reports, dashboards, and analytics outputs must be reviewed before production use, especially where they affect financial reports, regulatory reporting, operational decisions, or customer-facing outputs.

Customers should test Asklyze in a safe environment before enabling it for production users. Customers should avoid exposing sensitive fields unless necessary and properly controlled.

Depending on the deployment model, Asklyze may run in a customer-controlled environment, cloud environment, plugin architecture, or hybrid architecture. The applicable order, documentation, and deployment guide will describe the technical behavior and responsibilities for that deployment.

14. MyQuery-Specific Terms

MyQuery is designed to help users explore connected data sources through natural language, reports, dashboards, charts, and analytics workflows.

Customers are responsible for ensuring that connected data sources are lawful to use, that users have appropriate permissions, and that connector credentials are limited to the minimum access necessary. Customers should not connect data sources that contain information they are not authorized to process.

Generated queries, reports, dashboards, visualizations, and summaries may require review and validation. APEX does not guarantee that every generated query, report, chart, or insight will be accurate, complete, optimized, or suitable for every business purpose.

Customers should test connectors, permissions, performance, and outputs before using MyQuery in production or relying on outputs for important decisions.

Where MyQuery integrates with third-party databases, warehouses, APIs, or SaaS applications, the customer is responsible for reviewing and complying with the terms and privacy policies of those third-party systems.

15. Tasto-Specific Terms

Tasto is intended to support business management and ERP-oriented workflows for SaaS companies and growing organizations. Depending on the customer’s configuration, Tasto may support CRM, subscriptions, expenses, accounting workflows, projects, HR-related administration, internal operations, or other business processes.

Customers are responsible for configuring roles, permissions, workflows, financial settings, tax settings, HR-related settings, and approval rules appropriately. Tasto outputs and records should be reviewed by responsible business users before being used for accounting, payroll, tax, compliance, financial reporting, or employment-related decisions.

Unless expressly agreed in writing, Tasto does not replace professional accounting, tax, legal, HR, or compliance advice. Customers are responsible for ensuring that their use of Tasto complies with applicable business, employment, tax, accounting, and recordkeeping obligations.

16. Professional Services

APEX may provide professional services, including consulting, discovery, design, development, customization, implementation, migration, integration, testing, deployment, training, support, and maintenance.

Professional services are usually governed by a proposal, statement of work, order form, or written agreement. The statement of work should define the scope, deliverables, timeline, assumptions, customer responsibilities, fees, acceptance process, and any exclusions.

Unless expressly stated in a written agreement, professional services do not include unlimited revisions, unlimited support, out-of-scope changes, production monitoring, emergency response, data entry, legal compliance review, security certification, performance guarantees, third-party license costs, hosting costs, or customer-side infrastructure management.

APEX may rely on customer-provided requirements, materials, credentials, data, approvals, feedback, and access. Delays in customer responsibilities may affect timelines, milestones, costs, and delivery dates.

17. Statements of Work and Change Requests

A statement of work describes the agreed project scope. If the customer requests changes, additions, new features, new integrations, different designs, additional environments, extended testing, extra documentation, urgent timelines, or changes to approved deliverables, APEX may require a change request.

A change request may adjust fees, timelines, resources, assumptions, risks, deliverables, or acceptance criteria. APEX is not required to perform out-of-scope work unless it is agreed in writing.

Small clarifications or reasonable corrections may be handled within the normal delivery process, but material scope changes must be documented.

18. Customer Materials and Access

To provide services, APEX may need access to customer materials such as requirements, brand assets, databases, APIs, cloud environments, source code repositories, test accounts, documentation, content, images, credentials, logs, screenshots, sample data, or business rules.

You represent that you have all necessary rights, permissions, licenses, and authority to provide customer materials to APEX and to allow APEX to use them for the agreed services.

You should not provide production credentials, secrets, or sensitive data through insecure channels. Where access is needed, you should provide it through secure methods and revoke access when no longer required.

APEX is not responsible for delays, defects, or limitations caused by incomplete, inaccurate, delayed, unlawful, insecure, or unsuitable customer materials.

19. Customer Data

“Customer Data” means data, content, files, records, prompts, instructions, database information, business information, user information, configurations, and other materials that you submit to, upload to, connect with, or process through the services.

You retain ownership of your Customer Data. APEX does not claim ownership of Customer Data.

You grant APEX a limited right to host, process, transmit, display, copy, access, modify, analyze, and use Customer Data only as necessary to provide, secure, support, improve, and operate the services, comply with your instructions, fulfill contractual obligations, and comply with law.

You are responsible for Customer Data, including its legality, accuracy, quality, classification, permissions, retention, and compliance with applicable law.

20. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, protect, and share personal data. By using our services, you acknowledge that personal data will be handled according to our Privacy Policy and any applicable data processing agreement.

Where APEX processes personal data on behalf of a customer, the customer is responsible for determining the lawful basis, providing required notices, obtaining required consents, responding to individual rights requests, and ensuring that the data is lawful to process.

Where required, APEX and the customer may enter into a data processing agreement or privacy addendum.

21. Security

APEX uses technical and organizational measures designed to protect systems and data under our control. Security measures may include encryption, access controls, authentication, monitoring, logging, secure development practices, vulnerability management, and incident response procedures, depending on the service and deployment model.

You are responsible for security measures under your control, including user permissions, credentials, endpoint security, identity provider configuration, cloud accounts, database privileges, API keys, network security, and internal policies.

No system is completely secure. APEX does not guarantee that the services will be free from every vulnerability, attack, interruption, error, or unauthorized access event. However, we work to apply reasonable safeguards and respond appropriately to security issues.

22. Confidentiality

During the relationship, each party may receive confidential information from the other party. Confidential information may include business plans, technical information, source code, product roadmaps, pricing, customer data, credentials, security information, financial information, designs, documentation, trade secrets, and non-public information.

Each party agrees to protect the other party’s confidential information using reasonable care and to use it only for the purpose of the relationship. Confidential information may be shared only with personnel, contractors, advisors, or service providers who need to know it and are bound by appropriate confidentiality obligations.

Confidentiality obligations do not apply to information that is publicly available without breach, already known without restriction, independently developed without use of the confidential information, or lawfully received from a third party without confidentiality restrictions.

A party may disclose confidential information if required by law or legal process, provided that, where legally permitted, it gives reasonable notice to the other party.

23. Intellectual Property

APEX and its licensors own all rights, title, and interest in our websites, products, software, platform, code, APIs, documentation, designs, templates, frameworks, processes, know-how, methodologies, libraries, tools, models, product features, user interfaces, branding, trademarks, and other intellectual property, except for Customer Data and materials owned by customers or third parties.

These Terms do not transfer ownership of APEX intellectual property to you.

Subject to your compliance with these Terms and payment of applicable fees, APEX grants you a limited, non-exclusive, non-transferable, revocable right to access and use the applicable service for your internal business purposes during the subscription period or project term.

You may not copy, modify, distribute, sell, sublicense, rent, lease, reverse engineer, or create derivative works from APEX software or materials except as expressly allowed by law or written agreement.

24. Deliverables and Custom Work

For professional services, ownership and usage rights in deliverables should be defined in the applicable statement of work or agreement.

Unless a written agreement says otherwise:

• Customer retains ownership of Customer Data and customer-provided materials.
• APEX retains ownership of its pre-existing tools, libraries, templates, frameworks, methods, know-how, reusable code, development assets, product components, and general expertise.
• Customer receives a license to use the final deliverables for the agreed business purpose after payment of applicable fees.
• APEX may reuse general skills, experience, ideas, concepts, know-how, and non-customer-specific components learned or developed during a project, provided we do not disclose customer confidential information.

If a customer requires exclusive ownership of custom deliverables, source code, design files, or project assets, this must be expressly stated in the written agreement.

25. Feedback

If you provide suggestions, ideas, bug reports, improvement requests, product comments, feature requests, or other feedback, you allow APEX to use that feedback without restriction or compensation, unless a written agreement says otherwise.

We appreciate feedback, but you should not provide confidential information in feedback unless it is necessary and protected under an applicable agreement.

26. Third-Party Services

Our services may include or integrate with third-party products, platforms, APIs, cloud services, AI providers, databases, payment processors, identity providers, communication tools, analytics platforms, source code repositories, project management systems, and customer-selected systems.

Third-party services are governed by their own terms and policies. APEX is not responsible for third-party services that we do not control. If you enable or require a third-party integration, you are responsible for ensuring that you have the right to use it and that the integration is appropriate for your needs.

APEX may suspend or modify an integration if a third-party service becomes unavailable, changes its API, changes its pricing, changes its terms, creates a security risk, or stops supporting the relevant functionality.

27. Open-Source Software

Some services or deliverables may include open-source software. Open-source software is licensed under its own license terms. To the extent required by those licenses, the open-source license terms will apply to the relevant open-source components.

Nothing in these Terms is intended to restrict rights you may have under applicable open-source licenses. However, you must comply with any obligations that apply to your use, distribution, modification, or deployment of open-source components.

28. Fees, Payment, and Taxes

Fees for subscriptions, professional services, support packages, licenses, implementation, custom development, or other services will be stated in the applicable order, proposal, invoice, statement of work, or pricing page.

Unless otherwise agreed in writing:

• Fees are due according to the invoice or order terms.
• Fees are non-refundable once services have been provided or subscription periods have started.
• Subscription fees are charged for the agreed billing period.
• Professional services may be billed upfront, by milestone, monthly, or on another agreed schedule.
• Customer is responsible for applicable taxes, duties, bank charges, transfer fees, and withholding obligations, unless prohibited by law.
• Late payments may result in suspension, delay, or termination of services.

If a customer disputes an invoice in good faith, the customer must notify APEX promptly and provide reasonable details. Undisputed amounts remain payable.

29. Subscriptions, Renewals, and Cancellations

Subscription terms, renewal periods, cancellation rights, and notice requirements will be described in the applicable order, product page, subscription portal, or written agreement.

Unless otherwise agreed, subscriptions may automatically renew for successive periods unless cancelled before the renewal date according to the applicable cancellation process.

If you cancel a subscription, the cancellation may take effect at the end of the current billing period unless the applicable agreement says otherwise. We generally do not provide refunds for unused subscription periods unless required by law or expressly stated in the applicable agreement.

APEX may change subscription plans, features, pricing, usage limits, or packaging with reasonable notice, unless a signed agreement fixes those terms for a specific period.

30. Trials, Pilots, and Beta Services

APEX may offer free trials, pilots, proof-of-concept environments, previews, beta features, early access programs, or experimental services. These services are provided for evaluation and testing purposes.

Trial, pilot, beta, or preview services may be limited, incomplete, unstable, unsupported, changed, suspended, or discontinued at any time. They may not be suitable for production use.

Unless expressly agreed in writing, you should not use beta or trial services with production data, sensitive data, regulated data, or mission-critical workflows.

APEX may impose limits on trial duration, users, data volume, features, support, storage, API calls, or usage.

31. Service Availability and Support

We aim to provide reliable services, but availability may vary by product, plan, deployment model, third-party provider, network, customer environment, and maintenance requirements.

Unless a written service level agreement applies, APEX does not guarantee uninterrupted availability, specific uptime, response times, resolution times, or error-free operation.

Support may be provided through email, support portals, chat, calls, documentation, or other channels, depending on the product and plan. Support scope may exclude custom code, third-party systems, customer infrastructure, unsupported modifications, insecure configurations, out-of-scope changes, or issues caused by customer systems.

We may perform maintenance, updates, patches, or changes to improve security, reliability, performance, or functionality. Where practical, we will provide notice for planned maintenance that materially affects production services.

32. Service Changes

We may improve, modify, add, remove, replace, suspend, or discontinue features from time to time. We may do this to improve performance, security, usability, compliance, cost efficiency, product quality, or business viability.

For material changes that negatively affect paid services, we will use reasonable efforts to provide notice where practical. However, urgent changes may be required without advance notice for security, legal, operational, or third-party dependency reasons.

APEX is not required to maintain every feature, integration, design, workflow, or API indefinitely unless a written agreement says otherwise.

33. Suspension

APEX may suspend or restrict access to a service if we reasonably believe that:

• You have violated these Terms or an applicable agreement.
• Your use creates a security risk.
• Your account is compromised.
• You have not paid undisputed fees when due.
• Your use may harm APEX, customers, users, third parties, or infrastructure.
• You are using the service unlawfully or abusively.
• Suspension is required by law, court order, third-party provider, or regulatory obligation.
• A connected third-party service or integration creates unacceptable risk.

Where reasonable, we will try to provide notice and an opportunity to resolve the issue before suspension. However, we may act immediately if necessary to protect security, systems, data, or legal compliance.

34. Termination

These Terms remain in effect while you use the services. Either party may terminate a service according to the applicable agreement, order, subscription rules, or cancellation process.

APEX may terminate or restrict access if you materially breach these Terms, fail to pay undisputed fees, misuse the services, violate law, create security risks, or use the services in a way that may harm APEX or others.

Upon termination:

• Your right to use the relevant service ends.
• You must stop using the service and related materials.
• Outstanding fees become due according to the applicable agreement.
• APEX may delete or disable access to Customer Data according to the applicable retention and deletion rules.
• Confidentiality, payment, intellectual property, limitation of liability, dispute resolution, and other provisions intended to survive will continue.

35. Data Export After Termination

Where technically available and commercially reasonable, customers may request export of Customer Data before termination or within a limited post-termination period, subject to the applicable agreement, product capability, fees, and security verification.

APEX is not responsible for retaining Customer Data indefinitely after termination. Customers should export necessary data before cancelling or terminating services.

Custom export, migration, transition, or assistance services may require additional fees unless included in the applicable agreement.

36. Warranties

Each party represents that it has the authority to enter into the agreement.

APEX will use commercially reasonable efforts to provide services in a professional manner. For professional services, APEX will aim to perform the services materially according to the applicable statement of work.

However, unless expressly stated in a written agreement, APEX does not warrant that:

• The services will be uninterrupted, error-free, or completely secure.
• Every defect will be corrected.
• AI outputs will be accurate, complete, or suitable for every purpose.
• Generated SQL, reports, dashboards, or analytics will always be correct.
• Services will meet every business, legal, regulatory, performance, or compliance requirement.
• Services will be compatible with every third-party system, browser, device, database, plugin, API, version, or environment.
• Any specific commercial outcome, ranking, revenue, lead generation, conversion rate, SEO result, cost saving, or business result will be achieved.

37. Disclaimers

To the maximum extent permitted by law, the services are provided on an “as is” and “as available” basis, except as expressly stated in a signed agreement.

APEX disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, and availability, to the extent permitted by law.

Some jurisdictions do not allow certain disclaimers. In those cases, the disclaimers apply only to the maximum extent permitted by law.

38. Limitation of Liability

To the maximum extent permitted by law, APEX will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunities, anticipated savings, or business interruption, even if APEX has been advised of the possibility of such damages.

To the maximum extent permitted by law, APEX’s total liability for all claims relating to a service will not exceed the amount paid by the customer to APEX for that service during the twelve months before the event giving rise to the claim, unless a different limit is stated in a signed agreement.

This limitation does not exclude liability that cannot be excluded by law. It also does not limit payment obligations, confidentiality obligations, or misuse of intellectual property where such exclusions are not permitted or are treated differently under the applicable agreement.

39. Indemnification

You agree to defend, indemnify, and hold harmless APEX, its affiliates, officers, employees, contractors, and agents from claims, damages, losses, liabilities, costs, and expenses arising from:

• Your misuse of the services.
• Your violation of these Terms or applicable law.
• Customer Data or customer materials you provide.
• Your unauthorized use of third-party data, systems, or intellectual property.
• Your integrations, configurations, instructions, or business processes.
• Your users’ actions or omissions.
• Your use of outputs in violation of these Terms or without appropriate review.

APEX may provide indemnification for certain intellectual property claims only if expressly stated in a signed agreement. Public website Terms alone do not create an enterprise-level indemnity unless specifically agreed.

40. Compliance With Laws

You are responsible for complying with all laws and regulations that apply to your use of the services, your business, your industry, your users, your data, your integrations, and your location.

This may include laws relating to privacy, data protection, cybersecurity, consumer protection, employment, tax, accounting, financial services, healthcare, education, intellectual property, export controls, sanctions, anti-corruption, electronic communications, marketing, and records retention.

APEX is not responsible for determining which laws apply to your business or for ensuring that your use of the services satisfies every legal requirement, unless expressly agreed in a signed professional services engagement.

41. Export Controls and Sanctions

You must not use, export, re-export, transfer, or provide access to the services in violation of applicable export control, sanctions, or trade restriction laws.

You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or region subject to sanctions that prohibit use of the services, and that you are not listed on any restricted party list that would prohibit APEX from providing services to you.

APEX may refuse, suspend, or terminate services where required to comply with sanctions, export controls, or trade restrictions.

42. Anti-Bribery and Anti-Corruption

You agree not to use the services or relationship with APEX to violate anti-bribery, anti-corruption, anti-money laundering, or similar laws.

You must not offer, promise, authorize, request, accept, or provide improper payments, gifts, advantages, kickbacks, or anything of value in connection with APEX services, customer opportunities, procurement decisions, or public officials.

APEX may terminate the relationship if it reasonably believes that anti-corruption obligations have been violated.

43. Publicity and Use of Names

APEX may not use a customer’s name, logo, or trademark in public marketing materials unless the customer has given permission, unless the applicable agreement allows it, or unless the use is limited to factual identification in a way permitted by law.

Likewise, customers may not use APEX names, logos, product names, or trademarks without our prior written permission, except for factual references to the services received.

Case studies, testimonials, public announcements, press releases, and portfolio references require approval unless otherwise agreed.

44. Documentation and Website Content

Website content, product descriptions, documentation, screenshots, diagrams, demos, pricing pages, examples, and marketing materials are provided for general information. They may change over time and may not describe every limitation, dependency, configuration, or requirement.

A feature shown in a demo, roadmap, prototype, screenshot, animation, article, or sales conversation may not be available in every plan, product, deployment, region, or customer environment.

You should rely on the applicable written agreement, order, statement of work, or product documentation for binding commitments.

45. Roadmaps and Future Features

APEX may discuss future plans, product roadmaps, upcoming features, expected improvements, or strategic direction. These statements are informational only and are not binding commitments unless expressly included in a signed agreement.

Purchases and project decisions should be based on currently available features and agreed deliverables, not on future functionality that may change, be delayed, or not be released.

46. Training, Documentation, and Customer Readiness

Some services require customer training, configuration, internal communication, process changes, user onboarding, data preparation, or governance decisions. Customers are responsible for ensuring that their users understand how to use the services appropriately.

APEX may provide training, documentation, onboarding, or enablement services if included in the applicable agreement. Unless included, training and documentation beyond standard materials may require additional fees.

47. Backups and Disaster Recovery

Backup and disaster recovery responsibilities depend on the service and deployment model.

For APEX-hosted SaaS products, backup practices may be described in the applicable product documentation or agreement. For customer-hosted or customer-controlled environments, the customer is usually responsible for backups, disaster recovery, database maintenance, infrastructure resilience, and restoration testing.

APEX is not responsible for loss of data caused by customer failure to maintain backups, customer deletion, customer misconfiguration, third-party outages, unsupported modifications, or customer infrastructure failures, except as required by law or a signed agreement.

48. API Use

If you use APEX APIs, connectors, webhooks, plugins, or developer tools, you must follow applicable documentation, usage limits, authentication requirements, and security practices.

You must not overload, abuse, scrape, reverse engineer, or bypass API limits. You must protect API keys and tokens. APEX may rotate, revoke, limit, or suspend API access to protect security, reliability, or compliance.

APIs may change over time. Where practical, APEX may provide notice for material changes to production APIs, but urgent security or third-party dependency changes may occur without advance notice.

49. Mobile Applications

If APEX provides mobile applications, your use may also be subject to app store terms, device permissions, operating system rules, and third-party platform requirements.

You are responsible for maintaining the security of your device, updating the application when updates are available, and using permissions responsibly.

Some mobile features may require internet access, notifications, camera access, storage access, location access, biometric authentication, or other device capabilities. Permissions should be granted only where needed for the relevant feature.

50. Communications and Notices

We may communicate with you through email, product notifications, website notices, support portals, account dashboards, invoices, documentation updates, or other reasonable methods.

You are responsible for keeping your contact information current. Notices sent to the email address or account contact on file may be treated as delivered, unless prohibited by law.

Legal notices to APEX should be sent to the contact details listed at the end of these Terms, unless a signed agreement specifies a different notice method.

51. Force Majeure

APEX will not be responsible for delays or failures caused by events beyond our reasonable control. These may include natural disasters, war, terrorism, civil unrest, labor disputes, internet failures, cloud provider outages, third-party service failures, power failures, government actions, legal restrictions, pandemics, cyberattacks, or other events outside our reasonable control.

We will use reasonable efforts to reduce the impact of such events where practical.

52. Assignment

You may not assign or transfer your rights or obligations under these Terms without APEX’s prior written consent, except where a signed agreement allows it.

APEX may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of business, provided that the assignment does not materially reduce your rights under an applicable paid agreement unless permitted by that agreement.

53. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect. The invalid provision will be interpreted or replaced to achieve its intended purpose as closely as possible to the extent permitted by law.

54. No Waiver

If APEX does not enforce a provision of these Terms immediately, that does not mean we have waived the right to enforce it later. A waiver must be in writing and signed by an authorized representative of APEX.

55. Relationship of the Parties

These Terms do not create a partnership, joint venture, employment relationship, franchise, agency relationship, or fiduciary relationship between you and APEX.

Each party is an independent contractor unless a signed agreement expressly states otherwise.

56. Governing Law and Dispute Resolution

The governing law and dispute resolution process may be stated in the applicable signed agreement, order form, or statement of work. If a signed agreement specifies governing law, courts, arbitration, venue, or dispute process, that agreement will control.

Before starting a formal dispute, the parties should first try to resolve the issue through good-faith discussions. Either party may seek urgent injunctive or equitable relief where necessary to protect confidential information, intellectual property, security, or unauthorized system access.

57. Entire Agreement

These Terms, together with any applicable order, statement of work, product-specific terms, privacy policy, data processing agreement, or signed contract, form the agreement between you and APEX for the relevant service.

These Terms replace prior public website terms for the same subject matter, but they do not replace signed agreements unless those agreements say so.

58. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, products, laws, business operations, security practices, or customer requirements.

When we make material changes, we will update the “Last Updated” date and may provide additional notice through our website, product interface, email, or other reasonable method.

Updated Terms apply to future use of the services from the effective date stated in the updated Terms. If you do not agree to updated Terms, you should stop using the affected service. For paid services under a fixed-term agreement, changes may apply according to the terms of that agreement.

59. Contact Information

If you have questions about these Terms, contact us:

APEX Experts AI Solutions Website: https://apexexperts.net Email: info@apexexperts.net Locations: Alexandria, Egypt and Dubai, United Arab Emirates

For product-specific support, customers may also use the support channels listed in the applicable product portal, onboarding documentation, customer agreement, or service desk.

60. Plain-English Summary

These Terms explain how people and organizations may use APEX websites, products, software, AI features, professional services, support channels, and related offerings.

The most important points are simple:

You must use our services lawfully and responsibly. You must protect your accounts, credentials, API keys, and connected systems. You must make sure you have the right to provide or connect any data you use with our services. You must review AI outputs, generated SQL, dashboards, reports, and recommendations before relying on them.

APEX owns its software, products, methods, templates, frameworks, and intellectual property. Customers own their Customer Data. For custom projects, ownership and license rights should be clearly stated in the statement of work.

Our services may use third-party providers and integrations. Third-party services have their own terms. Customers are responsible for reviewing and approving integrations they choose or enable.

Subscriptions, fees, renewals, cancellations, and refunds depend on the applicable order, invoice, pricing page, or written agreement. Professional services depend on the agreed scope. Out-of-scope work may require a change request.

AI features are helpful tools, but they are not perfect. They may be wrong. They should not replace human judgment or professional advice, especially for important legal, financial, compliance, HR, healthcare, or safety decisions.

If there is a signed agreement between APEX and a customer, that agreement controls where it conflicts with these public Terms.